BuzzyCrew

Data Deletion Instructions

Last updated: 2026-11-13

You can ask us to delete the data BuzzyCrew keeps about you at any time. Depending on what you want to delete, there are three ways.

Your data is stored and processed by the operator of BuzzyCrew, 明星雲有限公司 (MING XING YUN LIMITED), a company registered in Taiwan (Unified Business No. 82893226).

1. Disconnect a social account

  • Sign in and go to Settings (設定) → Social accounts (社群帳號), then click “Disconnect” (解除) next to the account.
  • We immediately delete that platform’s access token. Scheduled posts that have not been published will not be published.
  • The publishing records, insights and comments retrieved through that account stay in your account so you can still look at them; reconnecting the same account brings them back. To delete them as well, delete publishing records row by row in the Schedule and Published columns of the Work Board (工作板), or email the address in section 3 naming the social account; after confirming it is you, we will delete its publishing records, insights and comments.
  • You can also remove the authorization on the platform side: on Threads and Instagram under Settings → Website permissions → Apps and websites, and on Facebook under Settings → Apps and websites. Once removed there, the token we hold stops working; to delete the related data as well, email us as described above.

2. Delete individual items

  • Images in the asset library: remove them one by one on the Assets page (素材庫).
  • Idea cards and publishing plans: remove them on the Boards page (工作板).
  • Publishing records: click “Delete” (刪除) on the row in the Schedule or Published column of the Work Board (工作板).
  • Posts already published on a social platform must be deleted on that platform — we cannot delete content on the platform.

3. Delete your whole account and all data

Email us from the address you signed up with: service@staraca.com, with the subject “Delete my account”. After confirming it is you, we will delete your account, conversations, brand settings, assets, projects, connected tokens and data retrieved from platforms within 30 days. Copies in backups disappear when the backups expire (at most 30 days). Deletion cannot be undone.

What we keep

Transaction and billing records that we are legally required to keep are kept until the legal retention period ends. Nothing else is kept.